What it is
The AI chatbot is a chat agent that lives on your website and talks to visitors the way your best member of staff would — because it's trained on your actual business. It answers questions about what you do, what it costs, and when you're available, and it captures name, number and email when someone wants to go further.
Most small business websites lose enquiries in the gaps: the visitor who lands at 9pm, the question the contact form can't answer, the tyre-kicker who won't book a call but would send a message. The chatbot is there in those gaps, and it never clocks off.
Because a dated website quietly kills trust before the chatbot ever gets a word in, the build includes a free modernisation of your current site — so the two work together.
How it helps your business
- Enquiries stop bouncing. Every visitor gets an answer and a way to leave their details — including the ones who arrive outside working hours.
- Your team answers fewer repeats. Prices, hours, availability: the chatbot handles the questions staff answer ten times a day.
- You see what people actually ask. Every conversation is logged, so you learn what customers want before you ask them.
- Leads arrive ready. The chatbot qualifies before you ever pick up the phone.
What it costs
Every business is different, so each build is priced individually based on size and complexity — you get the figure before anything starts. Anything with AI running in it also has a monthly running cost from month two, covering usage, monitoring and updates.
Early Glasgow businesses can lock in founding-partner pricing — your rate never increases, even as our prices rise for new customers. Ask when you enquire.
It's one of three ways AI can answer for your business — see how it compares with AI phone answering and Hermes, the AI assistant in your pocket.
Frequently asked questions
What does the chatbot actually do?
It answers the questions customers actually ask — prices, opening times, availability, whether you do a certain job — and captures their details when they want to book or get in touch. You choose what it can do on its own and what it hands to you.
Does it replace my team?
No. Nothing about this replaces your people. It picks up the enquiries nobody had time for in the first place — the 9pm questions, the weekend booking requests, the repeat asks — and escalates to a human the moment it should.
How does it learn about my business?
We train it on your real business: your services, prices, FAQs, website and how you actually talk to customers. It doesn't guess — if it doesn't know an answer, it says so and takes the enquiry instead.
What's included in the free website modernisation?
A refresh of your current website so it looks current and works properly on phones — the trust basics customers notice before they ever talk to you. It's included in the build, not a bolt-on.
Can I see one working before I commit?
Yes. We'll show you a live chatbot on a real business site — including ones we've built for other Glasgow businesses — so you can see how it handles a customer before you spend anything.
What does it cost?
The build is quoted for your business. After that there's a monthly running cost from month two covering usage, monitoring and updates — priced with you before anything goes live.
Want this for your business?
Tell us which service you're after and we'll price it for your business — or start with the free assessment and see the findings first.