Everything you need to know — answers for Glasgow businesses

ScotReach builds AI tools for Glasgow small businesses — website chatbots that answer questions and book appointments 24/7, AI voice agents that answer your phone when you're busy or closed, and business automation that handles reminders, follow-ups, and admin in the background. Everything is custom-built around your actual business: your services, your pricing, your opening hours, and how you actually take bookings.

Small businesses in Glasgow that get enquiries by phone, website, or walk-in — especially MOT garages, restaurants, hair and beauty salons, estate and letting agents, and home-service businesses like plumbers or electricians. If your team is small and enquiries sometimes get missed because you're busy doing the actual work, ScotReach is built for you.

We're Glasgow-based, not a franchise or a remote boiler room. Mr Need and the team are local — we know the city, we know the business landscape, and we build for Glasgow businesses specifically. When you work with us, you're working with someone who understands your customers and your area.

ChatGPT is a general tool — it doesn't know your business, your prices, your opening hours, or your booking process. ScotReach builds AI assistants that are trained specifically on your business. A customer asking "how much for a full service on a 2018 Golf?" will get your actual price, not a generic guess. Plus we handle all the setup, hosting, and ongoing updates — there's nothing for you to manage day-to-day.

ScotReach is a relatively new agency, but we hit the ground running — our AI tools are powered by the same enterprise-grade technology large companies use, adapted and priced for small Glasgow businesses. We're currently working with a small number of founding partners to fine-tune our services, which means early customers get locked-in pricing and extra hands-on attention.

🎯 Bundled Plans (save by bundling):

• Starter — £881 setup + £197/month: AI Chatbot on your website. Live in 2-3 days.
• Growth — £2,150 setup + £440/month: AI Chatbot + AI Receptionist. Covers website & phone.
• Full Stack — £3,860 setup + £1,160/month: AI Chatbot + AI Receptionist + AI Agent (Hermes). Complete automation.

🧩 Individual Services (pick what you need):

• AI Chatbot — £881 setup + £197/month. Answers questions and books appointments 24/7.
• AI Receptionist — £1,611 setup + £396/month. Answers your business phone automatically.
• AI Agent (Hermes) — £1,459 setup + £431/month. Full automation — bookings, reminders, follow-ups.
• Custom Websites — £530 setup + £71/month. Full website built from scratch, hosting & domain included.
• AI Business Assessment — Free with any plan, or £350 standalone. Identifies where AI can help most.
• AI Implementation Training — £656 half-day session. Hands-on team training on AI tools.

The setup fee covers the initial build — training your AI on your actual business details, connecting it to your website or phone line, designing and configuring everything so it's accurate and useful from day one. The monthly fee covers hosting, running the AI, monitoring, and ongoing updates — whenever you change prices, add services, update hours, or run a promotion, we update your AI at no extra charge. It's not a one-off setup followed by silence.

The monthly fee covers the hosting and infrastructure that keeps your AI running — the servers, the AI model access, monitoring, and updates. Without it, your chatbot or voice agent would stop working. Think of it like paying for website hosting or a phone line — it's a running cost, not a one-off purchase.

No long-term contract. You can cancel at any time — if you decide it's not for you, just let us know and we'll switch things off at the end of your current billing period. No hard feelings, no early termination fees. We're confident the results will speak for themselves.

This month only — sign up for any service and get a free AI Business Assessment (normally £350). We'll walk through your current enquiries, calls, and admin to identify exactly where you're losing leads and where AI can make the biggest difference. No obligation, delivered as a short report you can read in five minutes.

Yes — if you want more than one service, we can bundle them at a reduced rate (e.g. chatbot + voice agent together). We also offer founding-partner pricing for early customers, which locks your rate in for life. And of course, the AI Business Assessment is free when bundled with any paid service. Just mention what you're looking for on your free call and we'll put together a package that works for you.

No problem at all — the £530 setup covers the first 5 pages, and additional pages can be added at £50 per page. Just let us know what you need and we'll quote accordingly. E-commerce, booking systems, and customer portals are also possible, priced based on scope.

Absolutely. The AI Business Assessment is £350 standalone — we'll walk through your business, identify where AI can help, and deliver a clear report with recommendations. There's no obligation to buy anything afterwards. It's genuinely useful even if you decide not to work with us.

Yes — we have live, interactive demos on our site for the chatbot, voice agent, and automation dashboard. You can walk through them right now, ask questions, and see exactly how it works before spending a penny. The demos are free and don't require any signup.

Bank transfer and debit/credit card payments. We'll send you an invoice for the setup fee and set up a direct debit for the monthly fee. All payments are in GBP (£).

It's a chat widget that sits on your website — your visitors see a small chat button (like Fiona on this site!), click it, and can ask questions or book appointments. The chatbot is trained on your actual business information — services, prices, hours, FAQs, booking process — so it gives accurate, helpful answers specific to your business. It can hand off to a real person if it gets stuck.

Yes — it's fully responsive and works on every device: desktop, tablet, and mobile. Over 70% of website visitors in Glasgow browse on their phones, so mobile support is built in from the start.

It can take bookings — the chatbot can check availability, collect customer details, and add appointments to your calendar (Google Calendar, iCal, or your existing booking system). Payment integration is possible for some businesses — mention it on your free call and we'll see if it fits your setup.

Not at all. The chatbot is a small piece of code that's added to your existing website — it works with any site builder (Wix, Squarespace, WordPress, GoDaddy, or a custom site). We send you a snippet of code, you paste it in, and it's live within minutes. If you don't have a website yet, we can build you one.

We test everything thoroughly before it goes live. But if something slips through — if you change a price or add a new service — just let us know and we'll update it. Routine updates are part of the monthly fee, not an extra charge. You also have a dashboard where you can review recent conversations and spot anything that needs correcting.

Not automatically — it always answers based on the business information we've configured. This is intentional: we don't want it picking up bad habits or inventing things based on one-off conversations. If you notice recurring questions that aren't covered well, you tell us and we update it manually, so you stay in control of what your customers hear.

We forward your business phone number to the AI voice agent when you're busy or closed — or we add a new number that the AI answers. When someone calls, the AI speaks naturally, understands what they need (booking, prices, directions, etc.), handles it automatically, and sends you a summary afterwards. If the caller needs a real person, the AI can transfer them to your mobile or take a message.

The AI voice agent sounds natural and conversational — most callers don't realise they're talking to an AI. We recommend being transparent if asked directly, which is good practice for trust and compliance. On the website chatbot, it's obvious it's an AI assistant and that's fine for that channel.

The AI is trained to recognise its limits. If something is outside its scope — a complaint, a complex technical question, a large group booking — it either transfers the call to you in real-time or takes a detailed message that gets sent to you immediately. You decide the rules: what counts as "urgent", what hours to forward, etc.

Yes. You can keep your existing business number — we port it or forward it to the AI service. If you'd prefer, we can also set up a second number that the AI answers while your main line remains unchanged. Either way works, we'll advise on the best setup during your free call.

Yes — we can configure the voice with a Scottish accent that sounds natural and appropriate for your business. Customers in Glasgow appreciate hearing a familiar tone. We'll work with you to pick a voice and style that fits your brand.

You choose the schedule. The AI can answer calls 24/7, or just during your closed hours, or just when your team is busy (e.g. if you're on another call or with a customer). Outside your chosen hours, the AI takes messages, books appointments, or handles enquiries — whatever you prefer. No voicemail that never gets checked.

Almost anything repetitive that you currently do manually. Common examples:

• Automatic appointment reminders (email and/or text) to reduce no-shows
• Follow-up sequences after a customer makes an enquiry or a booking
• Invoice reminders for overdue payments
• Review requests after a service is completed
• Syncing new leads from your website, phone, or email into your CRM or spreadsheet
• Monthly performance reports showing leads, bookings, and revenue trends

Not necessarily. We can build automation around the tools you already use — Google Calendar, email, spreadsheets, social media, your booking system — or set up simple new systems if you don't have anything yet. During your assessment, we map out what's currently manual and where automation will save you the most time.

Most small business owners we've spoken to spend 5-10 hours a week on admin that could be automated — sending reminders, following up with leads, updating records, chasing invoices. Our clients typically see 10-20 hours saved per month once automation is in place. That's time you could spend with customers, growing your business, or actually taking a day off.

A fully custom-designed website — not a template — with up to 5 pages. It's mobile-friendly, fast-loading, includes contact forms, Google Maps integration, social media links, and basic SEO to help customers find you on Google. Hosting and domain support are included in the monthly fee, so there are no separate hosting bills to worry about.

Yes — we can revamp an existing site, add the chatbot, redesign pages, or improve performance. Get in touch and we'll scope it out. If you're on a platform like Wix or Squarespace, we can work with that too.

No problem — additional pages are £50 each. We can also add e-commerce, online booking, customer portals, or any other features as your business grows. Your site isn't locked in — it grows with you.

Yes — you own the site, the design, and all the content. If you ever decide to leave ScotReach, you take the website with you. The £71/month covers hosting and maintenance; if you move to another host, that monthly fee stops.

We spend about 30-45 minutes with you (in person in Glasgow or over a video call) walking through how your business currently handles enquiries, calls, bookings, and admin. We identify where leads are being missed, where time is being wasted on repetitive tasks, and which of our services would make the biggest difference for you. You get a short, clear report with recommendations — no jargon, no fluff.

Yes — if you sign up for any ScotReach service (chatbot, voice agent, automation, website, or training), the AI Business Assessment is included at no extra cost. If you want just the assessment on its own, it's £350. Either way, there's no obligation to buy anything else.

Then we'll tell you honestly. We're not here to sell something that doesn't fit your business. If you're already handling everything well and AI wouldn't move the needle, we'll say so. We'd rather earn your trust than your money.

Business owners, managers, and their teams who want to understand and use AI tools in their daily operations. No technical background is needed — we explain everything in plain language and focus on practical, hands-on use. The session is tailored to your specific business and the tools that would help you most.

The session covers: an overview of AI tools available for small businesses, hands-on practice with chatbots and voice agents, how to use AI for admin tasks and customer follow-ups, setting simple automations, and understanding common AI mistakes to avoid. You'll leave with practical notes and resources you can refer back to.

Yes — we come to you. We can do the session at your business premises in Glasgow (or within a reasonable travel distance). We just need a room with a screen and wifi. If you prefer a video call session, that works too and we can reduce the price slightly since there's no travel involved.

It depends on the service: the AI Website Chatbot takes 2-3 days from signup, the AI Voice Agent takes about a week (carrier setup can add a few days), Custom Websites take 1-2 weeks depending on complexity, Business Automation depends on how many systems we're connecting, and the AI Business Assessment can be delivered same-day if booked early. AI Implementation Training is scheduled at your convenience.

For the chatbot: your services list, prices, opening hours, FAQs, and any booking process details. For the voice agent: the same plus how you want calls handled. For websites: your brand colours, logo, text content, and any images you'd like to use. For automation: a walkthrough of your current tools and processes. We'll guide you through everything step by step — you don't need to prepare anything in advance.

Minimally. We'll need an initial chat to understand your business, then we'll send you a draft to review and approve before anything goes live. After that, we handle the technical work. You'll be kept in the loop but won't need to sit through hours of setup calls.

That's fine — we can configure your AI to handle multiple locations with different hours, services, and phone numbers. Each location can have its own chatbot settings, and the voice agent can route calls based on the customer's location or needs. Just let us know the details and we'll set it up.

Yes — you get access to a simple dashboard that shows: how many conversations the AI has handled, how many bookings or leads were captured, what questions customers are asking most often, and how many were handed off to your team. For the voice agent, you also get call summaries and recordings (with consent). We also check in with you regularly to make sure everything's running smoothly.

Just let us know — updating your AI is part of the monthly service. New prices, updated hours, seasonal promotions, or new services are all covered at no extra charge. It usually takes us a few hours to update everything.

We monitor all our systems 24/7. If something goes wrong — the chatbot stops responding, the voice agent isn't picking up, etc. — we're usually aware and fixing it before you notice. If we do need to take something down for maintenance, we'll let you know in advance. We also have automatic fallbacks: if the AI can't reach its servers, it will politely tell the customer to leave a message or call back during your hours.

Yes — you get access to a conversation log where you can read recent interactions, see what customers are asking, and spot any trends. For the voice agent, you get transcripts and summaries of each call. This is actually one of the most useful parts — you'll learn what your customers are really asking about.

Yes — we can integrate the chatbot with Facebook Messenger, Instagram DMs, and WhatsApp so customers can message you across any platform and get the same consistent answers. This is an add-on feature — mention it on your free call if you're interested.

Absolutely — you own the website and all its content. If you decide to move to a different provider in the future, we'll hand over everything you need. The £71 monthly fee is for hosting and maintenance; if you leave, that fee stops and you take the site files with you.

Yes. Conversations are encrypted in transit and at rest. We don't sell or share your customer data with anyone. You can request a full data export or deletion at any time. We also have a full privacy policy that covers exactly what data we handle and how.

Yes — we operate in full compliance with UK GDPR and Data Protection Act 2018. Our AI models are hosted on infrastructure that meets UK data security standards. Customer conversations are not used to train public AI models. We've also published an AI transparency notice covering how AI processes data in our services.

Yes — you can read our full Privacy Policy and Terms of Service at any time. They cover how we handle data, your rights as a customer, and the terms under which we provide our services.

You can request full deletion of your business data and customer conversation history at any time. We'll process it within 30 days as required by UK GDPR. Just send us an email or mention it on your call.

DIY platforms are great if you have time to learn the tool, design the flows, write all the answers, and manage the updates yourself. ScotReach is for business owners who don't have that time — we do everything for you. Your AI is trained on your actual business (not a generic template), connected to your actual systems, and updated when you need it. The monthly fee is higher than a DIY platform, but you don't spend any of your own time managing it.

Synthflow, 11x, and similar enterprise-focused tools are priced for larger companies (£3k-£25k setup) and often require technical staff to set up and maintain. ScotReach is built specifically for small Glasgow businesses — our pricing is affordable, we handle all the technical work, and everything is tailored to your actual business. We also provide a single point of contact (Mr Need or a team member) rather than a support ticket system.

A part-time receptionist in Glasgow costs around £12-15k a year in salary alone before employer costs, holiday pay, sick leave, and management time. A full-time person is £22k+. For a small business that mostly needs calls answered and enquiries handled outside peak hours, an AI assistant costs a fraction of that — usually £1.8k-3k/year all-in — and it works 24/7, never takes a sick day, and never misses a call while on another one.

Free chatbots are generic — they don't know your prices, your services, or your booking process. They're better than nothing but often frustrate customers with irrelevant answers and have limited features. Google Voice is a phone forwarding service, not an AI assistant — it doesn't answer questions or take bookings. ScotReach gives you a properly trained AI that actually runs your front desk, not just forwards calls to voicemail.

Marketing agencies focus on getting you more leads — ads, SEO, social media content. ScotReach focuses on what happens after someone lands on your site or calls your number: do they get answered? Do they get booked in? Do they get followed up with? We're the layer that makes sure the enquiries you already get don't slip through the cracks. Many of our customers work with both a marketing agency and us.

Book a free call using the form at the bottom of the page, or just chat with Fiona here on the site. We'll have a no-pressure conversation about how enquiries currently come into your business, where things fall through the cracks, and whether one of our services could help. If it's not a fit, we'll tell you honestly.

About 15 minutes — long enough to understand your situation and recommend a direction, short enough to fit into a busy day. If it's clear we can help, we'll agree on next steps. If not, you've lost only 15 minutes and gained some useful insight.

If you decide to move forward, we'll agree on the service(s), send you a simple proposal with pricing, and start the setup process. We'll collect the information we need from you (services, prices, hours, etc.), build everything, send you a preview to approve, and then launch. If you need time to think about it, no pressure — we'll follow up when you're ready.

We primarily serve Glasgow businesses because we're local and we understand the area. But yes — we can work with businesses anywhere in Scotland or the UK. Setup and ongoing support are done remotely via video call, email, and phone. If you're outside Glasgow, just mention it on the booking form and we'll confirm it's doable for your situation.

We're still building our customer base through our founding partner program, so we don't have public case studies yet. That said, we do have live demos you can try right now, and we're happy to walk you through everything in detail on a free call. Once we've worked with more customers, we'll publish their stories (with permission, of course).

We're confident you'll see the value — but if you're not satisfied after the first month, let us know and we'll cancel your subscription. No hard feelings, no early termination fees. We'd rather earn your trust and have you recommend us than keep someone who's not happy.

Nope — Fiona is an AI assistant, just like the ones we build for our customers. She's trained on everything about ScotReach — services, pricing, setup, FAQs — and can answer most questions instantly. If she can't help with something, she'll point you to book a free call with Mr Need. Give her a try — she's the chat button in the bottom-right corner 👋

Yes — just ask her to book you a call. She'll ask for your name, business name, phone number or email, and what you're interested in, and she'll send it straight through to us. We'll be in touch within one business day to confirm a time.

Yes — Fiona keeps track of your conversation history on your device so returning visitors don't have to start from scratch. If you refresh the page or come back tomorrow, she'll remember where you left off. This is the same technology we build into our customer chatbots.