1. Introduction
These terms apply to your use of the ScotReach website (scotreach.com) and to any services provided by ScotReach ("we", "us", "our") to clients ("you", "your"). By using our website or engaging our services, you agree to these terms. Our handling of personal data is described in our Privacy Policy, which forms part of these terms.
2. Our services
ScotReach provides AI-based tools — including website chatbots, voice agents, and business automation — designed to be configured around a client's specific business information (pricing, hours, services, and processes). Specific scope, pricing, and timelines for any service are agreed individually with each client before work begins.
3. Website use and live demos
Our website includes interactive demos of AI chatbot, voice agent, and automation tools. These demos are illustrative and intended to show how our services could work — responses given in demos are for demonstration purposes and do not represent a binding offer, booking, transaction, or commitment on behalf of ScotReach or any third party.
4. Pricing and payment
Prices shown on our website (including any promotional offers) are correct at the time of publishing and may be updated from time to time. Any agreement on pricing, setup fees, and ongoing monthly costs for a specific client is confirmed individually before work begins. Promotional offers may be time-limited and subject to availability.
5. AI Readiness Assessment — the £395 credit
5.1 The AI Readiness Assessment costs £395, one-off and fixed, payable before the assessment takes place. It covers a 90-minute assessment and a written report delivered within five working days.
5.2 The credit is conditional on commissioning the remedial work. If, within 30 days of the date we deliver the written report, you commission ScotReach to carry out the remedial work identified in that report, and the total agreed value of that work is £800 or more, we will deduct the full £395 from the invoice for that work.
5.3 “Remedial work” means work addressing problems or opportunities identified in the written report and agreed in writing between us. It does not include: (a) the Bundle or any other monthly subscription; (b) work outside the scope of the report; (c) work beginning more than 30 days after the report is delivered.
5.4 This credit is separate from the Bundle. The Bundle — Fiona, Local Visibility and the AI Content Engine at £800 per month — is a separate product on separate terms. Buying the Bundle does not trigger the £395 credit, and the credit does not reduce the Bundle price. If you buy the assessment and later take the Bundle rather than remedial work, the £395 remains payable in full.
5.5 Remedial work totalling less than £800 does not qualify. Where remedial work is commissioned in stages, the agreed values of all stages commissioned within the 30-day window are added together for this test.
5.6 The credit: (a) is applied to the remedial work invoice only and is not paid in cash; (b) is not transferable and has no cash value; (c) may be used once per assessment; (d) is forfeited if the conditions in clause 5.2 are not met within the 30-day window; (e) cannot be combined with any other discount, credit or promotional offer on the same invoice unless we agree in writing.
5.7 The report is advisory. Nothing in it obliges you to commission work, and nothing obliges us to accept it. Recommendations are based on information available at the time of assessment. Scope, cost and timescales for remedial work are agreed separately and in writing before that work begins.
5.8 The 30-day period runs from the date we email the report. If you commission within that period but the agreed start date falls later, the credit still applies.
5.9 Nothing in this clause affects your statutory rights.
6. Service delivery
We aim to deliver services within the timeframes communicated to clients (e.g. typical setup times for chatbots, voice agents, or automation), but these are estimates and may vary depending on the complexity of a client's requirements and the information/access provided by the client.
7. Client responsibilities
To deliver an accurate AI chatbot, voice agent, or automation, we rely on clients to provide accurate and up-to-date information about their business (pricing, hours, services, policies). Clients are responsible for reviewing and approving configured responses before they go live, and for notifying us of any changes that need to be reflected (e.g. price changes, new services, seasonal hours).
8. AI-generated responses
While our AI tools are configured using information provided by each client, AI-generated responses may occasionally be inaccurate or incomplete. We work to minimise this through configuration and review, but clients and their customers should treat AI responses as informational, with anything important (bookings, prices, availability) subject to confirmation where appropriate.
9. Intellectual property
The ScotReach website, branding, and demo content are the property of ScotReach unless otherwise stated. Configurations, scripts, and integrations built for a specific client as part of a paid service are licensed for that client's use as agreed at the time of engagement.
10. Limitation of liability
To the fullest extent permitted by law, ScotReach is not liable for indirect or consequential losses arising from the use of our website, demos, or services. Nothing in these terms limits liability for matters which cannot be limited under UK law (such as death, personal injury caused by negligence, or fraud).
11. Cancellation
Specific cancellation terms for ongoing services (e.g. monthly chatbot, voice agent, or automation plans) are agreed individually with each client at the start of the engagement.
12. Governing law
These terms are governed by the laws of Scotland, and any disputes will be subject to the jurisdiction of the Scottish courts.
13. Contact
For any questions about these terms, email us at hello@scotreach.com or get in touch via our contact form.
This document is a general template for a small UK-based service business and does not constitute legal advice. Consider seeking professional legal guidance for terms tailored to your specific services and contracts.