1. Introduction
These terms apply to your use of the ScotReach website (scotreach.com) and to any services provided by ScotReach ("we", "us", "our") to clients ("you", "your"). By using our website or engaging our services, you agree to these terms.
2. Our services
ScotReach provides AI-based tools — including website chatbots, voice agents, and business automation — designed to be configured around a client's specific business information (pricing, hours, services, and processes). Specific scope, pricing, and timelines for any service are agreed individually with each client before work begins.
3. Website use and live demos
Our website includes interactive demos of AI chatbot, voice agent, and automation tools. These demos are illustrative and intended to show how our services could work — responses given in demos are for demonstration purposes and do not represent a binding offer, booking, transaction, or commitment on behalf of ScotReach or any third party.
4. Pricing and payment
Prices shown on our website (including any promotional offers) are correct at the time of publishing and may be updated from time to time. Any agreement on pricing, setup fees, and ongoing monthly costs for a specific client is confirmed individually before work begins. Promotional offers may be time-limited and subject to availability.
5. Service delivery
We aim to deliver services within the timeframes communicated to clients (e.g. typical setup times for chatbots, voice agents, or automation), but these are estimates and may vary depending on the complexity of a client's requirements and the information/access provided by the client.
6. Client responsibilities
To deliver an accurate AI chatbot, voice agent, or automation, we rely on clients to provide accurate and up-to-date information about their business (pricing, hours, services, policies). Clients are responsible for reviewing and approving configured responses before they go live, and for notifying us of any changes that need to be reflected (e.g. price changes, new services, seasonal hours).
7. AI-generated responses
While our AI tools are configured using information provided by each client, AI-generated responses may occasionally be inaccurate or incomplete. We work to minimise this through configuration and review, but clients and their customers should treat AI responses as informational, with anything important (bookings, prices, availability) subject to confirmation where appropriate.
8. Intellectual property
The ScotReach website, branding, and demo content are the property of ScotReach unless otherwise stated. Configurations, scripts, and integrations built for a specific client as part of a paid service are licensed for that client's use as agreed at the time of engagement.
9. Limitation of liability
To the fullest extent permitted by law, ScotReach is not liable for indirect or consequential losses arising from the use of our website, demos, or services. Nothing in these terms limits liability for matters which cannot be limited under UK law (such as death, personal injury caused by negligence, or fraud).
10. Cancellation
Specific cancellation terms for ongoing services (e.g. monthly chatbot, voice agent, or automation plans) are agreed individually with each client at the start of the engagement.
11. Governing law
These terms are governed by the laws of Scotland, and any disputes will be subject to the jurisdiction of the Scottish courts.
12. Contact
For any questions about these terms, please get in touch via our contact form.
This document is a general template for a small UK-based service business and does not constitute legal advice. Consider seeking professional legal guidance for terms tailored to your specific services and contracts.