What it is
Hermes is an AI assistant trained on your business and reachable from your phone — no dashboard to log into, no new app your customers have to find. It works in WhatsApp, Telegram, Slack or email, whichever your business actually uses.
It holds the knowledge your team repeats every day: your prices, your services, your processes, your answers. It sends the follow-up after a quote, chases the invoice that went quiet, reminds you before a client meeting, and answers the questions that arrive at 11pm on a Sunday.
It's built on the same agent technology ScotReach runs on — this is our own stack, not a white-labelled bot — so it can be shaped to how your business actually works.
How it helps your business
- You stop being the only person who knows the answers. Hermes carries the knowledge and uses it consistently.
- Follow-ups stop falling through the cracks. Quotes, invoices, bookings, reminders — it chases on schedule, every time.
- Your evenings stop being admin time. The questions and tasks that pile up during the day are handled while you're not working.
- Customers get fast answers in the channel they chose. The people who live on WhatsApp get answered on WhatsApp.
What it costs
Every business is different, so each build is priced individually based on size and complexity — you get the figure before anything starts. Anything with AI running in it also has a monthly running cost from month two, covering usage, monitoring and updates.
Early Glasgow businesses can lock in founding-partner pricing — your rate never increases, even as our prices rise for new customers. Ask when you enquire.
Hermes complements the website chatbot and AI phone answering — together they cover typing, calling and messaging.
Frequently asked questions
Which apps does Hermes live in?
WhatsApp, Telegram, Slack or email — wherever you already do business. You talk to it the same way you talk to a colleague.
Is my business data safe?
Yes. Your conversations and business information stay within your workspace — we don't share them or use them to train public models. Access is controlled and we treat client data as confidential.
Does it replace my staff?
No. Hermes does the work nobody had time for — the follow-ups, the repeat questions, the reminders. Anything that needs a human judgement call comes to you.
What can it actually do for me?
Answer the questions customers and staff repeat, chase quotes and invoices, send reminders, draft replies, and keep track of the tasks that fall through the cracks. You set what it can do on its own.
How long does setup take?
We train Hermes on your business — services, prices, processes, tone — in days, not weeks. You test it, we adjust it, then it starts working.
What does it cost?
Setup is quoted for your business. Hermes then runs on a monthly cost from month two, covering usage, monitoring and updates — priced with you before anything goes live.
Want this for your business?
Tell us which service you're after and we'll price it for your business — or start with the free assessment and see the findings first.